Payroll Support Specialist

Our client is a leading global service provider based in Sheffield. We are delighted to be working exclusively with them to source an experienced Payroll Specialist to be at the forefront of assisting their Customers across multiple communication channels. Located in their friendly Sheffield offices you will be part of a dynamic team, tackling challenges and leading by example. This is a fast paced working environment where no day is the same – they offer hybrid working with a salary up to 30k.

As a Payroll Support Specialist, you'll be at the forefront of assisting our customers across multiple communication channels. Located in our friendly Sheffield offices, you'll be part of a dynamic team, tackling challenges and contributing to our top-tier pension support services.

Key role responsibilities:

• Effectively handle, manage, resolve, and log payroll customer contacts received through a range of customer support channels in a timely and professional manner.
• Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers
• Provide technical guidance on payroll in Education and statutory obligations.
• Be responsible for resolving complex cases and coaching the team to help them do so in future.
• Expertly manage technical product queries, identifying root causes and providing effective solutions.
• Be an escalation point for member queries and complaints relevant to the function.
• Drive continuous improvement initiatives to enhance our pension services.
• Develop and implement Customer Services Plans and support strategies for assigned projects.
• Maintain adherence to Quality & Regulatory payroll standards while delivering exceptional service.
• Assist in training and mentoring new team members to ensure their success.
• Ensure compliance with customer key performance indicators, service level agreements, and statutory reporting obligations.

Education and experience requirements:

• Previous Payroll expertise essential, preferably 3 years’ experience in a similar role.
• Have a professional payroll qualification (Chartered Institute of Payroll Professionals or similar.) 
• Educated to A Level and have A*-C at English Language and Maths GCSEs.
• Excellent customer service skills
• The ability to solve difficult or unexpected problems.
• Technical skills required with an aptitude in using software products of varying complexity.
• Ability to plan and carry out work on your own or as part of the team.
• Decision-making and bringing innovation to problem solving.
• Helpful and positive attitude in a busy environment
• Able to project a respectable and professional image.
• Ability to maintain a calm approach and work effectively under pressure.
• Communicates clearly and confidently, both verbally and in writing.