Customer Advisor - Pensions

My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them. They are looking to recruit 3 Customer Advisors to join their Operations team. These roles would suit graduates from a financial background or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates.

The role will involve providing pension advice and support to customers via all channels including email, phone, webchat. Building a strong rapport with customers, helping them with their pension queries.  You do not need to be a pensions expert as full training will be given – all we need is enthusiastic, tech savvy, numerical candidates who put the customer first and understand the importance of good customer service.

Key role responsibilities:

• Effectively handle, manage, resolve, and log customer pension queries received through a range of customer support channels in a timely and professional manner 
• Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers
• Take ownership, managing, investigating, resolving, and logging customer pension enquiries
• Work effectively as a team and autonomously 
• Be able to communicate effectively and listen to a customer’s specific situation and needs 
• Assist other areas of the Operations department when necessary due to demand 

Essential Skills & Experience:

• Proven experience in effectively communication with customers, clients or similar
• Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
• Collaborative approach and the ability to build internal relationships both within the team and the wider business 
• Ability to take initiative, be self-motivating, act proactively
• Working within a multi skilled environment 
• Have a very positive work attitude including flexibility and willingness to work
• Initiative and ability to make informed decisions within the remit of their role
• Numeracy/Financial business knowledge – ability to work with numbers
• IT literacy and demonstrable commitment to continuous improvement of the customer experience